At PerfectDeal.pk, we strive to provide high-quality IT products and a seamless shopping experience. Our policies are designed to protect both our customers and our business while ensuring transparency and trust. Please read the following carefully before placing an order.
🔄 1. 7-Day Replacement Warranty We offer a 7-day replacement warranty on all products starting from the date of delivery. If the product is defective, damaged, incomplete, or not working properly, it will be replaced with the same model and specifications only. Replacement is only applicable for the same product; we do not provide replacement with different models or specifications. Customers are encouraged to report any issue immediately upon receiving the product.
📦 2. Parcel Checking & Reporting Customers must inspect the parcel on the same day of delivery. Any issues including physical damage, missing items, or wrong product must be reported within 24 hours of delivery. Claims reported after 24 hours may not be eligible for replacement, particularly in cases of physical damage. Customers may be asked to provide photos or videos to support the claim.
🔁 3. Wrong Product Delivery If a customer receives a product different from what was ordered, we will assist with the exchange process. Delivery charges for both sending back the incorrect product and receiving the correct one will be borne by the customer.
📌 4. Replacement Conditions Products must be returned in original condition, including all packaging, accessories, and invoice. Products damaged due to misuse or mishandling after delivery are not eligible for replacement. Claims are subject to verification by PerfectDeal.pk before replacement is approved.
💰 5. Payment Policy 🛒 Orders Below PKR 80,000 No advance payment is required. Customers can place orders safely and pay upon delivery or collection. 💼 Orders Above PKR 80,000 A 10% advance payment is required to confirm the order. Orders will only be processed after receipt of the advance payment. 🚫 Order Refusal / Cancellation If a customer refuses to accept the parcel after shipment, a portion of the advance may be deducted as delivery and handling charges. Advance payments for cancelled orders may be partially refunded depending on the stage of processing.
💳 6. Refund Policy Refunds are only applicable if: The product is out of stock after order confirmation, or A replacement is not available for a defective or damaged item. We prioritize replacement over refund to resolve issues quickly. Approved refunds will be processed within 5–7 working days via bank transfer or the original payment method. Refunds are not applicable for: Change of mind after order confirmation Products used, damaged by the customer, or missing accessories Issues reported after 24 hours of delivery (for physical damage)
🏬 7. Physical Store – Rawalpindi Outlet For added convenience and trust, PerfectDeal.pk operates a physical store where customers can: 🛒 Buy products directly 📦 Collect online orders 🔄 Exchange products under the policy terms 🤝 Receive in-person support and guidance Store Details: 📍 Address: M23, 1st Floor, Midway Centrum, 6th Road, Rawalpindi 📞 Phone: 051-8484820 📱 WhatsApp: 0315-8484820 Visiting our store gives customers a secure, hands-on experience and ensures peace of mind when buying high-value products.
🤝 8. Our Commitment All products are carefully checked before dispatch Policies are transparent, fair, and customer-friendly Our goal is to provide a safe and trustworthy shopping experience for all customers
